What is Volunteers.ae?
“Volunteers.ae” platform is a dynamic, easy-to-use volunteering platform that was established in 2017 as a partnership between Emirates Foundation and the Ministry of Community Empowerment.
The platform supports and serves the volunteering community through key functions for volunteers, volunteering groups, and organizations. It serves as a centralized hub where individuals can find volunteering opportunities that align with their interests, skills, and availability. EF continuously reassesses, develops, and enhances the platform's offerings and features to meet international standards and keep pace with technological advancements.
Who manages the Volunteers.ae platform?
What are the Platform Objectives?
- Regulate the volunteer sector in the UAE and create an enabling environment for volunteers to maximize impact.
- Enhance the volunteers and organizations experience in the voluntarism sector with the ability to match competencies, monitor, and track progress.
- Leverage specialized skills and talents to share knowledge and experience, contributing to building a strong resilient community.
What are the volunteer themes supported by the platform?
- Community & Social Impact
- Education, Culture & Awareness
- Operational Support
- Specialized
- Environmental Category
Which geographic areas does the platform serve?
The platform serves all areas and regions across the UAE.
Why to register on Volunteers.ae as a volunteer?
- Become part of the UAE’s official volunteering platform, accredited by the Government.
- Access a wide range of specialized opportunities that match your skills and interests.
- Build an official volunteer record and obtain accredited transcripts of your hours and activities.
- Connect with organizations, government entities, and fellow volunteers across the UAE.
- Benefit from continuous learning, trainings, and awareness on volunteerism.
- Gain recognition through certificates, appreciation programs, and national awards.
- Contribute to the UAE’s vision of giving, community spirit, and sustainable development.
What are the benefit of registering on Volunteers.ae as a Volunteer Team or Organization?
- Become part of the UAE’s official volunteering platform, accredited by the Government.
- Obtain accredited transcripts documenting your volunteer hours and completed opportunities.
- Access to a large pool of specialized volunteers.
- Access to a centralized Call center and customer support.
- Promote your volunteering opportunities.
- Facilitated procedures for obtaining the required approvals to participate in various volunteering opportunities.
Will volunteering opportunities or trainings conducted outside the Volunteers.ae platform be counted?
No. Only opportunities and trainings completed and recorded through Volunteers.ae are included in your official volunteering record.
Are volunteering opportunities paid? Are accommodation, travel expenses, or transportation provided for volunteering opportunities?
Volunteering is a non-profit activity carried out individually or collectively without financial compensation, as a contribution to community service and support for others. It also offers valuable experience across various fields. Accommodation, travel expenses, and transportation are not provided, unless explicitly mentioned by the organizing entity in the details of a specific opportunity.
What is the Virtual Library on the Volunteers.ae platform and how can users benefit from it?
The Virtual Library is a digital knowledge hub on the platform that provides volunteers, organizations, and teams with access to guidelines, templates, and best practices. It is designed to support capacity building, enhance volunteer management, and ensure compliance with volunteering regulations across the UAE.
What are the general criteria to register as a volunteer?
- Emirati citizens and residents of the UAE.
- All age groups (parent/guardian consent required for those under 18).
- All nationalities.
What documents are required for registration as a volunteer?
- Personal photo
- Passport copy (First Page)
- Passport copy (Last page, unified number)
- UAE National ID card copy (front & back)
- Parent/guardian approval if under 18
How can you register as a volunteer?
- Visit www.volunteers.ae on a computer using Google Chrome.
- Select Log in as Volunteer
- Create an account or sign up with UAE Pass.
- Complete your profile and upload required documents
For further inquiries, please call us through 800-VOLAE ( 800-86523 ) or write to us on info@volunteers.ae
I have completed my registration. What is the next step?
After completing your registration, you can log in to your account, explore available opportunities, and register in those that match your skills and interests.
What are the roles and responsibilities of volunteers?
The roles and responsibilities of volunteers are defined by each volunteering opportunity. They include performing assigned duties accurately, complying with the instructions of the organizing entity, respecting agreed schedules, cooperating with the team, and representing volunteering positively and responsibly.
What are the rights of volunteers?
Every volunteer has the right to clarity, respect, and safety throughout their volunteer journey. This includes transparent communication about tasks, equal opportunities, proper orientation if required, and recognition of their contribution. Their work should be formally acknowledged and reflected in the official records of the platform.
How can volunteers learn more about opportunities and trainings?
Volunteers can visit www.volunteers.ae or download the Volunteers.ae mobile app to learn more about the platform’s opportunities and trainings.
Download App:
What proof does the platform provide after completing a volunteering work?
Volunteers receive accredited volunteering hours and a certificate of participation through the platform after completing their volunteer work.
How are volunteers notified of locations and timings of opportunities and trainings?
- Volunteers can view and select opportunities on www.volunteers.ae. In addition, they receive email notifications with details, including date, time, and location.
- Volunteers can access and view opportunities and trainings through the Volunteers.ae mobile application.
Why might a volunteer not be selected to participate in an opportunity?
- Documents may be incomplete.
- The opportunity’s requirements may not have been met.
- Final acceptance criteria are determined by the organizing entity.
How can you submit your feedback and suggestions?
Feedback and suggestions can be submitted via the dedicated online form on www.volunteers.ae. A specialized team reviews each input and takes the necessary actions to ensure continuous improvement.
How can volunteers use the QR code to record attendance?
Each volunteering opportunity is assigned a unique QR code that is shared with volunteers by the organizing entity. By scanning the QR code at the start and end of the opportunity, volunteers can accurately record their attendance, which ensures their volunteering hours are automatically updated on the platform.
Does the platform support international volunteering?
Yes. International volunteering opportunities are occasionally available; however, they depend on the nature of each opportunity and may require meeting specific criteria. Volunteers are encouraged to regularly check the platform for any international postings and their related requirements.
Can individuals volunteer on a visit visa?
Yes. During registration, individuals must select their country of residence. Participation in volunteering opportunities will then depend on the specific selection criteria set by the organizing entity for each opportunity.
How can I cancel my registration for an opportunity?
If you are no longer able to participate, log in to your account, go to “My Upcoming Opportunities,” and withdraw your registration. This helps organizers plan accordingly and offer the opportunity to another volunteer.
How can I obtain my Volunteer ID number?
Your Volunteer ID number is automatically generated once your registration is completed. You can find it in your account profile.
Can People of Determination register and volunteer?
Yes. Volunteers.ae welcomes the participation of People of Determination. Organizing entities are encouraged to design inclusive opportunities and will specify any accessibility considerations in the opportunity details
What should I do if my volunteering hours have not yet been uploaded to my account?
Please allow sufficient time for the organizing entity to update the records. If your hours are still not reflected after a reasonable period, kindly follow up directly with the organizing entity via phone and/or email to request the update. Contact information can be found on the opportunity details page.
What is the purpose of the Partners page on the platform?
The Partners page highlights the strategic entities, organizations, and volunteer teams that collaborate with Volunteers.ae. It aims to showcase successful partnerships, increase visibility for partner initiatives, and strengthen cooperation between the government, private sector, and NGOs.
What should organizations and volunteer teams consider when publishing volunteering opportunities on the platform?
Organizations and volunteer teams must provide in both Arabic and English:
- Opportunity details (title, description, objectives, selection criteria, roles)
- Clear statement of the community benefit the opportunity serves.
- Date, time, and location
- Licensing requirements of the Emirate.
- Contact person information.
How can organizations and volunteer teams obtain a volunteering license through the platform?
For volunteering activities in Abu Dhabi Emirate, organizations and volunteer teams are required to obtain a volunteering license through the Department of Community Development – Abu Dhabi via
Volunteering in Abu Dhabi .
What is the expected timeframe for review and approval of opportunities and trainings, organizations and volunteer teams registrations?
The review timeframe varies depending on the type of request and may take up to 5 working days. Applicants will be notified by email once their request has been reviewed or if additional information is required.
How are volunteer opportunity and training records updated after completion?
Volunteers must register their attendance on the organizing entity’s record sheet for each opportunity or training they attend, or check in using the provided QR code. Based on these records, the organizing entity records the volunteers’ participation on the platform.